Terms and Conditions

Hourly Rates

There is a minimum charge of one hour on all visits, thereafter work is charged in 15-minute increments. All rates exclude the cost of materials and are subject to 20% VAT.


Fixed Price
Our engineer will give a verbal or written quote if requested/possible before work commences. All quotations are subject to 20% VAT.


We always try to negotiate the best possible prices for the materials we use, so that we can pass the savings on to our customers. Materials will be charged at cost price + a 20% trade mark up. Material collection time for non-stock items will be chargeable for the first hour. If for example, a replacement part is only available in a particular location which will take more than the chargeable hour to collect then the customer will be informed and costs will be discussed. All materials remain the property of Whitbread Heating until full payment is received.



We will be pleased to carry out a free estimate for larger works such as boiler replacements. Some estimates that require investigation and diagnostic works may be chargeable.


An invoice will always be produced and emailed clearly showing a full description of work carried out.


Payment must be made in full by cash or cheque to the engineer, or by bank transfer with 48 hours of receipt of invoice.



The customer has the right to cancel any job; 48 hours notice would be preferred if possible as so Engineers can be redirected. If cancellations are made by the customer and materials have already been purchased or ordered for this particular job, then these items will be chargeable. Whitbread Heating has the right to cancel, giving as much notice as possible and a good reason for the cancellation. Whitbread Heating can refuse to accept any work if they deem it acceptable to do so with a good reason.



A 12-month guarantee will be given on all labour and new items fitted. Any items repaired or refurbished will not be given a guarantee. Some new items, such as new boilers and cylinders fitted will have guarantees longer than 12 months issued by the manufacturer; in this case, the customer will be informed.



Any defects or for any reason the customer is not satisfied, then the customer should contact Whitbread Heating within 12 months, any remedial works will be carried out if deemed appropriate. If the work is not deemed appropriate then any extra work carried out will be chargeable.